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Refund Policy

Last updated September 27, 2026

This policy explains when you can get a refund for products and services bought from ERAG, including the SaaS Laravel starter kits, and how to ask for one.

01Our approach

Our paid products are source code. Once you have access, the code can be cloned and kept, so it cannot be “returned” — which is why purchases are generally final after delivery.

We still want every customer to get what they paid for. If something goes wrong, we will fix it, or refund you in the cases listed below.

Not sure a product fits your project? Check its documentation, demo, and version requirements — or email erag.office@gmail.com before you buy. We are happy to help.

02When you can get a refund

Duplicate paymentYou were charged more than once for the same order. We refund the extra charge.
Product not deliveredYou paid but did not receive access, and we are unable to provide it.
Wrong productYou received a different product from the one you paid for. We deliver the right one or refund you.
Defect we cannot fixThe product does not work as described in a supported environment, and we cannot resolve it.
Unauthorized paymentA verified payment was made without your permission.
Required by lawAny case where applicable consumer law gives you a right to a refund.

For technical problems, we will first try to solve the issue — through support, a patch, or compatibility guidance. Problems caused by unsupported environments, modified code, or third-party packages are not product defects.

03When refunds are not available

After access has been granted, we do not offer refunds for:

  • a change of mind, a change in project direction, or no longer needing the product;
  • buying without checking the listed requirements;
  • expecting features that are not described in the product materials;
  • problems caused by your environment, your modifications, or third-party code;
  • finding an alternative product.

04Custom projects and services

Refunds for custom development, consulting, and support work follow the proposal, invoice, or contract for that project. Time already spent and milestones already delivered are not refundable unless agreed otherwise.

05After a refund

When a refund is approved, your license ends. We remove your repository access, and you must stop using the product and delete any copies of it. We may ask you to confirm this in writing.

06How to request a refund

Email erag.office@gmail.com with:

  • your name, purchase email, and GitHub username;
  • the product name and order or transaction reference;
  • the purchase date;
  • the reason for your request;
  • for technical issues: product and framework versions, error messages, and steps to reproduce.

We review every request individually and reply as soon as we can.

07Refund processing

Approved refunds are sent back through the original payment method or provider, such as GitHub Sponsors. How long the money takes to reach you depends on the provider and your bank.

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