Er Amit Gupta Erag Open Source Documentation

Refund Policy

Last Updated: September 15, 2026

Overview

This Refund Policy applies to ERAG Technologies digital software products and services, including Laravel/PHP packages, Vue/React/TypeScript packages, developer tools, SaaS starter kits, premium source code, downloadable software, license keys, private repository access, support, consulting, and custom SaaS or software projects.

We want customers to make informed purchases and receive the products they paid for. At the same time, digital products and source code are different from physical goods because they can be copied, downloaded, inspected, and retained after delivery.

Digital Products

Purchases of digital products are generally final and non-refundable after access has been provided to the source code, download, private repository, license key, package files, account access, or other digital delivery, except where otherwise required by applicable law.

This policy applies to digital products such as Laravel packages, PHP packages, developer tools, SaaS starter kits, source code, downloadable software, private repository access, license keys, premium templates, project boilerplates, and customer-only technical materials.

Why Delivered Source Code Is Generally Non-Refundable

Source-code products contain digital intellectual property that cannot practically be returned once access has been provided. After delivery, a customer may have downloaded, copied, inspected, cloned, installed, or integrated the code. For this reason, refunds are generally not available after digital delivery, except where otherwise required by applicable law or expressly approved by ERAG Technologies.

Before Purchasing

Please review the product page, documentation, feature list, screenshots, compatibility requirements, license terms, support scope, and technical prerequisites before purchasing. Check whether the product supports your PHP, Laravel, Node.js, Vue, React, TypeScript, browser, database, package manager, server, or hosting environment.

If you are unsure whether a product fits your project, contact us before purchasing at erag.office@gmail.com. Pre-purchase questions help avoid compatibility issues and mistaken purchases.

Delivery and Access

Digital delivery may occur through download links, private repository invitations, license keys, package registry access, email delivery, account access, documentation portals, or other electronic methods. Delivery is considered provided when access to the purchased digital product or source code has been made available using the delivery method for that product.

Duplicate Payments

If you were charged more than once for the same product or order, contact us with the relevant payment and order details. After verification, duplicate payments may be refunded, adjusted, or credited as appropriate.

Product Not Delivered

If payment was completed but you did not receive the download, private repository invitation, license key, package access, or delivery email, contact us so we can verify the order. If the order is valid, we will work to provide access, resend delivery information, fix the access issue, or provide another reasonable resolution.

Incorrect Product Delivered

If you received the wrong product due to an order, checkout, or delivery error, contact us with your order information. We may provide the correct product, update your access, replace the delivered files, or review a refund or adjustment where appropriate.

Technical Issues

If a product does not work as described, we may first attempt to resolve the issue through support, troubleshooting, documentation updates, patches, replacement files, compatibility guidance, or another technical fix. Refund eligibility may depend on the nature of the issue, whether the product was used in a supported environment, whether the issue can be reproduced, and whether the problem is caused by the product itself or by unrelated third-party code, unsupported modifications, hosting configuration, or incompatible dependencies.

Please provide enough information for review, such as product version, framework versions, package manager output, error messages, logs, screenshots, reproduction steps, and relevant environment details. Do not send passwords, private API keys, production secrets, or unrelated confidential information.

Change of Mind

Refunds are generally not provided for change-of-mind requests after digital delivery or source-code access has been provided. This includes situations where you no longer need the product, bought the product by mistake after delivery, changed project direction, found an alternative product, did not review compatibility requirements, or expected functionality not described in the product materials.

License Keys, Downloads, and Repository Access

License keys, download links, private repository access, and customer-only files are provided only to authorized purchasers or approved users. They must not be shared, resold, transferred, leaked, posted publicly, uploaded to public repositories, or used to provide unauthorized access to paid source code.

A refund, if approved, may require termination of access, removal from private repositories, deactivation of license keys, cancellation of download access, deletion of customer-only files, or written confirmation that the product will no longer be used, subject to applicable law and technical feasibility.

Copyright and Intellectual Property

Source code remains copyrighted by ERAG Technologies or the respective owner. Buying a product gives you a license to use it under the applicable terms; it does not transfer ownership of the copyright or intellectual property.

Paid source code cannot be publicly redistributed. Customers cannot resell substantially unchanged source code as their own product. Private GitHub or repository access, license keys, download links, and customer-only materials cannot be shared with unauthorized users. Open-source packages remain governed by their respective open-source licenses.

Custom SaaS and Software Projects

Refunds for custom SaaS, software development, consulting, implementation, or project-based work may depend on the proposal, invoice, milestone agreement, statement of work, or written contract for that project. Fees for completed work, delivered milestones, discovery, consultation, planning, design, development, review, deployment, or support time are generally not refundable unless separately agreed or required by applicable law.

Exceptional Circumstances

We may review exceptional circumstances case by case. Examples may include verified duplicate payments, failure to deliver access after a valid purchase, incorrect product delivery, material product defects that cannot reasonably be resolved, unauthorized payment activity, or situations where a refund is required by applicable law.

Approval of a refund in one situation does not guarantee approval in another situation. Each request is reviewed based on the product, delivery status, access history, issue details, license terms, and applicable legal requirements.

Refund Method and Timing

If a refund is approved, it will generally be processed through the original payment method or payment provider when practical. Processing time may depend on banks, payment processors, card networks, checkout platforms, and account verification requirements.

Refund Requests

Send refund requests to erag.office@gmail.com. To help us review your request, include:

  • Name
  • Purchase email
  • Product name
  • Order or transaction reference
  • Purchase date
  • Delivery or access method used
  • Reason for request
  • Relevant technical details if applicable

Contact

For refund questions, contact erag.office@gmail.com. For secondary contact, you may also email eramitgupta.info@gmail.com.