Privacy Policy

Last Updated: September 15, 2026

Introduction

This Privacy Policy explains how ERAG Technologies collects, uses, stores, shares, and protects information when you visit this website, read documentation, purchase or access digital products, request support, or communicate with us about Laravel/PHP packages, Vue/React/TypeScript packages, developer tools, SaaS starter kits, premium source code, digital software products, and custom SaaS or software projects.

We aim to collect only the information needed to operate the website, deliver products, provide support, manage licenses or repository access, improve our software, and meet legal, tax, accounting, and security obligations.

Information You Provide

You may provide personal information when you contact us, make a purchase, request support, request a refund, discuss a custom project, join a private repository, or otherwise interact with ERAG Technologies. This information may include your name, email address, company or project name, billing details made available by a payment provider, support messages, project requirements, license information, and any files or technical details you choose to share.

Contact Information

When you contact us by email or through any available contact channel, we may collect your email address, message content, subject, enquiry type, attachments, and related communication history. We use this information to respond to product questions, licensing enquiries, purchase issues, support requests, SaaS project discussions, custom development enquiries, and partnership communications.

Purchase, Order, and License Information

If you buy a digital product or service, we may receive or store information related to the order, such as product name, purchase email, transaction reference, payment status, invoice status, license key status, download status, private repository invitation status, renewal status, refund status, and support eligibility.

We do not ask you to send full card numbers or sensitive payment credentials directly to us. Payment information is generally handled by third-party payment providers, checkout platforms, or financial processors according to their own terms and privacy practices.

Technical, Device, and Usage Information

We may collect limited technical information when you use the website, documentation, downloads, or digital services. This may include IP address, browser type, device type, operating system, referring pages, pages visited, approximate region, timestamps, error logs, access logs, security events, and usage patterns.

For software products, support requests may require technical details such as PHP version, Laravel version, Node.js version, package version, browser console output, stack traces, configuration snippets, dependency versions, server environment, or reproduction steps. You should avoid sharing secrets, passwords, API keys, tokens, private credentials, or unrelated personal data.

Cookies and Similar Technologies

The website may use cookies, local storage, analytics tools, or similar technologies for basic functionality, security, preferences, performance measurement, abuse prevention, and website improvement. You can control or block cookies through your browser settings, although some website features may not work as intended if cookies are disabled.

How We Use Information

To operate, maintain, secure, and improve the website, documentation, software, and related services.
To process purchases, verify payment status, deliver downloads, issue license keys, and provide private repository access.
To respond to support, licensing, refund, technical, custom development, SaaS project, and partnership enquiries.
To diagnose bugs, compatibility issues, installation issues, product defects, and security concerns.
To prevent fraud, unauthorized sharing, license abuse, spam, misuse, or attacks on the website or services.
To maintain business records, invoices, order history, license records, support records, and compliance records.
To comply with applicable legal, tax, accounting, regulatory, security, and dispute-resolution obligations.

Payments and Third-Party Payment Providers

Purchases may be processed through third-party payment providers, marketplaces, checkout platforms, banks, or billing services. These providers may collect and process billing information, payment method details, tax information, fraud signals, and transaction metadata under their own privacy policies.

We may receive limited payment-related information from these providers, such as confirmation of payment, transaction ID, payer email, product purchased, amount, currency, refund status, chargeback status, and invoice information.

Third-Party Services

We may use third-party services for hosting, domain services, analytics, email, payment processing, repository access, source-code delivery, license management, issue tracking, customer support, documentation hosting, security monitoring, backups, and project collaboration. These services may process information only as needed to provide their functions.

Third-party services are governed by their own terms, privacy policies, security practices, and data retention rules. We are not responsible for independent processing performed by third-party platforms outside our control.

Custom SaaS and Software Projects

For custom software, SaaS, consulting, or development projects, you may provide business requirements, system diagrams, access instructions, test data, repository links, credentials, or project documentation. We use project information to evaluate, estimate, build, test, support, and deliver agreed work.

You should share only the access and data required for the project. Where possible, use temporary credentials, limited permissions, staging environments, test data, and revocable access.

Copyright and Intellectual Property Information

ERAG Technologies may process information needed to manage copyright, licensing, private repository access, license keys, download links, product access, and usage restrictions. Buying a product gives you a license to use the software under the applicable terms; it does not transfer copyright ownership in the source code, documentation, designs, or related intellectual property.

Paid source code, private repository access, license keys, download links, and premium digital assets are intended only for authorized customers and users. Open source packages remain governed by their respective open-source licenses.

Data Retention

We retain information for as long as reasonably needed to provide products and services, support customers, maintain license and purchase records, resolve disputes, enforce terms, prevent abuse, improve products, and comply with legal, tax, accounting, and security obligations.

Support and project communications may be retained to maintain context for ongoing work, recurring issues, compatibility decisions, bug reports, and customer history. When information is no longer needed, we may delete, anonymize, archive, or securely retain it where required by law or legitimate business needs.

Data Security

We use reasonable technical and organizational measures designed to protect information against unauthorized access, misuse, disclosure, alteration, or loss. These measures may include limited access, secure accounts, protected repositories, reputable hosting providers, monitoring, backups, and security-conscious development practices.

No website, repository, email system, payment provider, or internet transmission is completely secure. You are responsible for protecting your own accounts, passwords, private repository invitations, license keys, download links, and devices.

User Privacy Rights

Depending on your location, you may have rights to request access to personal information, correction of inaccurate information, deletion, restriction, portability, objection to certain processing, or withdrawal of consent where processing is based on consent. These rights may be limited by applicable law, security needs, fraud prevention, accounting requirements, legal obligations, or ongoing disputes.

To make a privacy request, contact us at erag.office@gmail.com. We may need to verify your identity or request additional details before fulfilling a request.

Children's Privacy

Our website, developer tools, packages, premium source code, and software services are intended for developers, businesses, technical teams, and professional users. We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us so we can review and take appropriate action.

International Use

Users may access the website and products from different countries. Information may be processed in locations where we or our third-party service providers operate. By using the website, products, or services, you understand that information may be transferred and processed outside your region, subject to applicable law.

Policy Updates

We may update this Privacy Policy when our products, services, legal obligations, payment flows, support processes, security practices, or data handling practices change. The updated version will be posted on this page with a revised Last Updated date.

Contact

For privacy questions, data requests, or concerns, contact erag.office@gmail.com. For secondary contact, you may also email eramitgupta.info@gmail.com.